About MGT
MGT is a leader in delivering cutting-edge physical security solutions that protect people, property, and assets across a wide range of industries. From cloud-based surveillance systems to wearable panic devices, MGT’s holistic approach helps organizations address the growing need for scalable, efficient, and easy-to-manage security solutions.
CHALLENGE: Inefficiencies cost time, money and customer satisfaction
Before adopting System Surveyor, MGT’s Physical Security department faced several challenges that impeded its ability to provide timely and accurate solutions to customers. The most significant hurdles included:
- Opportunities for Process Improvement – Like many integrators managing fast-moving projects, MGT initially relied on a mix of handwritten notes, photos, and markups. While this approach worked, it was more time consuming, and it created opportunities for occasional inconsistencies and made installation and future servicing more time-consuming.
- As-Built Documentation Enhancements – In some early projects, post-installation documentation wasn’t as detailed or centralized as desired, making it difficult to retrieve as-built details and project notes for service calls.
- Managing Change Requests – Customer-driven scope changes occasionally required additional site walks and clarifications. Recognizing this, MGT sought tools to streamline communication and reduce turnaround time.
These challenges resulted in increased project timelines, costly rework, and occasional frustration on the part of customers.
SOLUTION: System Surveyor provides a unified platform for standardized design, real-time updates, and seamless collaboration
MGT discovered System Surveyor three years ago while searching for a solution to standardize system design and improve communication with customers. From the very first interaction with the platform, it became clear that System Surveyor was different from anything else on the market.
The platform’s field flexibility, which allows teams to design and make updates on tablets in real-time, combined with browser access from the office, was revolutionary. This combination allowed MGT to streamline their workflows and maintain consistent, clear communication throughout every phase of the project. The ability to collaborate in real-time with both internal teams and customers was exactly what MGT had been searching for.
RESULTS: Ability to provide visuals to stakeholders & accurately keep a digital as-built
Faster timelines, complete documentation, and real-time collaboration improved accuracy and customer satisfaction
With System Surveyor, MGT improved how field data is captured and managed, enabling quicker, more accurate system design and quote turn around time, while maintaining its established design methodology.
“System Surveyor makes customer collaboration smooth and effective, reducing the back-and-forth and improving overall satisfaction,” said Anthony Bastian, Senior Manager of Physical Security at MGT. “Not only does it save us significant time in both design and proposal preparation, System Surveyor also ensures our crews have standardized, visual instructions, which makes installations more accurate and efficient.”
Anthony Bastian
Senior Manager, Physical Security
Key improvements included:
- Accurate, Standardized Designs – Field crews now receive standardized, visual instructions directly from the survey, ensuring that equipment is installed accurately and per specifications.
- Seamless Customer Collaboration – Customers can now make changes to the system design directly within the platform, reducing the need for additional site visits and clarifications. This real-time collaboration eliminates errors and reduces the back-and-forth communication that often leads to delays.
- Improved Documentation – System Surveyor’s “living” documentation, which serves as both the design and as-built record, ensures that MGT’s documentation is always up-to-date and accessible. This feature has significantly streamlined the handoff process post-installation, improving service and long-term system management.
The result? MGT is delivering faster, more accurate installations with fewer errors, all while enhancing the overall customer experience.
MGT has experienced a wide range of benefits by incorporating System Surveyor into its operations, from faster project execution and improved accuracy to more efficient collaboration and living documentation. As a result, MGT has praised System Surveyor for both its technical capabilities and dedication to quality customer support.
“The System Surveyor team has been incredibly responsive, always open to feedback and eager to enhance the platform based on our needs,” said Bastian. “Their deep understanding of the physical security industry has made them true partners, not just a software provider.”
MGT views System Surveyor as more than just a tool; it’s a true partnership. From day one, the team was impressed with System Surveyor’s commitment to understanding MGT’s challenges and needs. The platform’s flexibility and continuous updates based on user feedback have allowed MGT to adapt and grow alongside it, ensuring that the solution evolves as their business does.
Conclusion
MGT’s partnership with System Surveyor has had a significant impact on their ability to deliver exceptional physical security solutions. With improved design accuracy, streamlined collaboration, and time-saving efficiencies, MGT is able to meet and exceed customer expectations, positioning themselves as a leader in the physical security industry.
System Surveyor has empowered MGT to enhance their operations, reduce errors, and provide their customers with better security systems, all while fostering a stronger, more collaborative relationship between the company and its clients.
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Customer
MGT -
Industry
Physical Security
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