Early-bird pricing for inaugural System Surveyor THRIVE 2026 user conference.
Early-bird pricing for inaugural System Surveyor THRIVE 2026 user conference.
1. Acceptance of Terms; Authority; Order of Precedence
System Surveyor, Inc., a Delaware corporation (the “Company,” “we,” “us” or “our”), provides and maintains this web site and one or more related mobile applications (collectively, the “Site”) to provide an internet-based subscription software service to registered users (the “Service”). By accessing or using the Site or the Service, you agree to these Terms. If you are accessing or using the Service in your work or business capacity or on behalf of a company or other legal entity, you represent that you have authority to bind that company or entity, and the terms “you” and “your” refer to both you and that company or entity. If you do not agree to these Terms, do not access or use the Site or the Service.
If the parties have a fully executed written agreement that expressly governs use of the Service available at an additional cost, that agreement controls over these Terms to the extent of any conflict. Our Privacy Policy, available at www.systemsurveyor.com/privacy-policy, governs our processing of personal information and is incorporated by reference. To the extent of any conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy governs that processing. These Terms govern your access to and use of the Service.
These Terms include an arbitration provision requiring individual arbitration of disputes instead of jury trials or class actions, as described below.
2. Description of Service
The Service is an internet-based subscription software solution accessible through a web browser or mobile application and used to facilitate the design, installation, maintenance, and management of systems and system assets, including electronic security systems, audio-visual systems, IT systems, fire alarm systems, and related assets for you, your business, your clients, or your business partners. Access to the Service is password restricted to persons who are at least 13 years old, complete the applicable registration process, and agree to these Terms (“Users”). You may access the Service only through interfaces we provide or authorize.
Unless expressly stated otherwise, any new features, products, services, interfaces, integrations, releases, or enhancements are subject to these Terms. We may modify, suspend, or discontinue all or part of the Service at any time, subject to any contrary terms in an applicable written agreement. We may use service providers, including hosting, infrastructure, payment, analytics, communications, support, mapping, and similar providers, to deliver the Service.
3. Accounts; Security; User Responsibilities
You agree to provide true, accurate, current, and complete account, company, billing, and user information and to keep that information current. We may suspend or terminate access if information is inaccurate, incomplete, or misleading, or if we reasonably believe that continued access could create legal, operational, security, or business risk.
You are responsible for maintaining the confidentiality of usernames, passwords, credentials, API keys, and account access, and for all activities under your account. You must promptly notify us of any unauthorized access, credential compromise, or security incident involving your account. We are not responsible or liable in any way for losses arising from your failure to maintain appropriate account security or to comply with these Terms.
4. Fees, Payment, Renewal, and Cancellation
The Service is made available on a subscription basis. You agree to pay all recurring and non-recurring fees, charges, expenses, and applicable taxes in accordance with the applicable order, subscription, invoice, or written agreement. All payments must be made in U.S. dollars unless we agree otherwise in writing. Unless otherwise stated in an applicable order or written agreement, fees are payable in advance, non-refundable, and due within fifteen (15) days after the date of the applicable invoice.
Subscriptions will renew for successive subscription periods unless canceled in accordance with the cancellation process made available by us or otherwise agreed in writing. You authorize us and our payment processors to store and charge the applicable payment method for recurring subscription fees, taxes, and other charges. We may change fees for future subscription periods and will provide notice of material fee changes when required by law or as otherwise stated in an applicable order or written agreement.
You may cancel renewal of your subscription through the platform’s account administration portal or as otherwise made available by us. After cancellation, the subscription will continue and remain available for use through the end of the then-current subscription term, but it will not renew. Cancellation does not entitle you to a refund of prepaid fees unless required by law or expressly agreed in writing. Failure to pay amounts when due may result in suspension or termination of access without limiting our other rights or remedies and may also result in the loss of Data or access to Data contained in your account.
5. Customer Data and Content
As between you and us, you retain all right, title, and interest in and to all photos, floor plans, files, drawings, project information, system asset information, text, images, messages, data, and other materials that you or your Users submit to, store in, generate through, or transmit using the Service (“Data” or “Content”).
By providing Data or Content to the Service, you grant us a limited, worldwide, royalty-free license to host, store, reproduce, display, transmit, modify, analyze, and otherwise process such Data or Content solely as necessary to provide, maintain, secure, support, and improve the Service, comply with applicable law, enforce these Terms, and as otherwise permitted by the Privacy Policy or an applicable written agreement. We will treat non-public Data and Content as confidential and will not disclose it except as necessary for those purposes, as authorized by you, or as otherwise described in the Privacy Policy or an applicable written agreement.
You, and not us, are responsible for the accuracy, quality, legality, reliability, and appropriateness of Data and Content. You represent and warrant that you have all rights, consents, permissions, and authority necessary to upload, submit, store, transmit, and process Data and Content through the Service, including personal information, confidential information, credentials, floor plans, photos, and information relating to your employees, customers, clients, contractors, business partners, or other third parties. You should not submit sensitive, regulated, or legally restricted information unless you are authorized to do so and the Service is appropriate for that use.
We do not pre-screen Data or Content and are not obligated to verify its accuracy, reliability, timeliness, or appropriateness. We may remove, restrict, or refuse Data or Content that we reasonably believe violates these Terms, applicable law, third-party rights, or security requirements.
6. AI-Enabled Features and Automated Technologies
The Service may include or support artificial intelligence, machine learning, automation, or similar technologies and methodologies designed to assist with Service-related functionality, including workflow automation, data processing, analytics, recommendations, support, and other features. You are responsible for reviewing and validating any outputs, suggestions, classifications, summaries, recommendations, or other results generated or assisted by such technologies before relying on them. We do not represent or warrant that any AI-enabled or automated output will be accurate, complete, reliable, error-free, or suitable for any particular use.
Unless expressly stated otherwise in a separate written agreement or product-specific notice, we do not use your Data or Content to train third-party foundation models or general-purpose artificial intelligence models. We may process Data and Content using AI-enabled or automated technologies and methodologies to provide, maintain, secure, support, and improve the Service, subject to these Terms, the Privacy Policy, and applicable law.
7. Acceptable Use; Prohibited Uses; API Use
You will not, and will not permit any User or third party to, use the Site or Service to:
Our APIs, API interfaces, specifications, mechanisms for secure API calls, and related platform services and technology (“API Technology”) are our Intellectual Property. During the applicable subscription term, we grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable license to use API Technology solely for your internal business purposes to access the Service in accordance with these Terms and our documentation. The API Technology is licensed, not sold, and may not be repurposed, resold, sublicensed, or used for any unauthorized purpose.
8. SMS Communications; Third-Party Services and Links
If you consent to receive SMS communications, we may send messages related to the Service, including account, order, system, support, appointment, or user-specific notifications. Your phone number and SMS consent will be used solely to facilitate communications with you and will not be sold or shared with third parties or affiliates for marketing purposes. To opt out, reply “STOP.” For help, reply “HELP” or contact [email protected]. Message and data rates may apply, and messaging frequency may vary.
The Site or Service may include links, integrations, features, content, or services provided by third parties, including Google Maps features and content. Your use of third-party services may be subject to their terms and privacy policies. We do not control and are not responsible for third-party websites, services, content, products, or practices. Unless expressly stated otherwise or authorized by you, we do not provide your personal information or Customer Content to third parties for their independent marketing purposes.
Google Maps features and content are subject to the Google Maps End User Additional Terms of Service and Google Privacy Policy. Attribution to System Surveyor, Google, or other third parties appearing on any output from the Service may not be removed, modified, or obscured.
9. Security; Storage; Termination
We maintain an information security program designed to protect the confidentiality, integrity, and availability of the Service and information processed through the Service. Our safeguards are designed to address applicable regulatory, contractual, and business requirements, including SOC 2 Type II controls aligned with the Security Trust Services Criteria. However, no method of transmission, processing, or storage is completely secure, and we do not guarantee that unauthorized access, use, disclosure, loss, or alteration will never occur.
We may establish and modify reasonable practices and limits concerning use, storage, retention, transmissions, account activity, inactive sessions, and access attempts. Following expiration, cancellation, or termination of a subscription, we may disable access to the Service and may retain, delete, or return Data and Content in accordance with our then-current retention practices, the Privacy Policy, applicable law, backup and archival practices, and any applicable written agreement. We are not obligated to retain Data or Content after termination unless required by law or expressly agreed in writing.
You may terminate your account or cancel renewal of your subscription as described above. We may suspend or terminate access if we reasonably believe you have violated these Terms, failed to pay amounts due, created security or legal risk, or used the Service in a manner that may harm us, the Service, other users, or third parties. Termination does not relieve either party of obligations that accrued before termination.
System Performance
We aspire to maintain the Service with a level of reliability, availability, and performance that meets or exceeds commercially reasonable industry standards for comparable subscription-based software services. While industry standards vary a commonly referenced benchmark for SaaS and web-based services is approximately 99.9% monthly uptime, excluding scheduled maintenance, emergency maintenance, force majeure events, third-party service interruptions, customer-side connectivity or configuration issues, and other circumstances outside of our reasonable control. This statement is intended as a general performance objective and does not constitute a separate service level agreement, warranty, service credit, or remedy between you and us should this standard not be achieved by us. Information regarding the current and historical status of the Service is available at https://status.systemsurveyor.com, where users may subscribe to receive service status updates.
10. Intellectual Property; Feedback; DMCA
We and our partners, licensors, and service providers retain all right, title, and interest in and to the Site, the Service, software, documentation, designs, interfaces, workflows, business processes, methods, know-how, trademarks, service marks, and all related intellectual property, excluding your Data and Content. Except as expressly permitted by these Terms, the intended use of the Service, or our prior written consent, you may not use, copy, modify, distribute, transfer, sell, rent, lease, display, perform, or exploit our Intellectual Property. All rights not expressly granted are reserved.
If you submit questions, comments, suggestions, ideas, plans, notes, drawings, or other feedback about us or the Service (“Feedback”), the Feedback is non-confidential and may be used by us for any purpose without acknowledgment or compensation, provided that this does not grant us ownership of your underlying Data or Content.
We respect intellectual property rights. Copyright owners or authorized agents may report alleged infringement by sending a notice that identifies the copyrighted work, the allegedly infringing material and its location, contact information, required good-faith and accuracy statements under penalty of perjury, and a physical or electronic signature to: System Surveyor, Inc., 4220 Monterey Oaks Blvd, Bldg. B, Austin, Texas 78749, Attention: Legal Department, Email: [email protected]. Upon receipt of a proper notice, we will take action we deem appropriate, including removal of challenged content.
11. Disclaimers
You acknowledge that data, information, outputs, recommendations, and other Content on or generated through the Service may be compiled from a variety of sources, may depend on user-provided inputs, and may not be independently evaluated or verified by us. You agree to independently evaluate and bear all risks associated with use of such information. No information or Content on or generated through the Service constitutes professional advice or a recommendation by us to take any particular action or inaction.
THE SITE AND SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT RESULTS OR INFORMATION WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PURPOSE, OR THAT ERRORS WILL BE CORRECTED.
12. Limitation of Liability; Indemnification
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE, OUR AFFILIATES, PARTNERS, SHAREHOLDERS, SUPPLIERS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE UNDER ANY LEGAL THEORY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOST PROFITS, LOST REVENUE, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOSS OF DATA, OR COST OF SUBSTITUTE GOODS, SERVICES, OR TECHNOLOGY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold us and our officers, directors, employees, affiliates, agents, partners, licensors, and service providers harmless from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys’ fees, arising out of or relating to your Data or Content, your use of the Site or Service, your violation of these Terms, your violation of applicable law, or your violation of any third-party right.
13. Governing Law; Arbitration; Class Action Waiver
These Terms are governed by the laws of the State of Texas, excluding its conflict-of-laws principles. The Uniform Computer Information Transactions Act and the United Nations Convention on Contracts for the International Sale of Goods do not apply. Subject to the arbitration agreement below, the parties consent to the exclusive jurisdiction and venue of the federal and state courts located in Travis County, Texas, for claims arising out of or relating to these Terms or the Service. Any claim must be filed within one (1) year after it arose or be forever barred, except where prohibited by law. The prevailing party in any action to enforce these Terms may recover reasonable attorneys’ fees and costs.
YOU AND THE COMPANY AGREE TO RESOLVE DISPUTES EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. YOU AND THE COMPANY WAIVE ANY RIGHT TO LITIGATE DISPUTES IN COURT OR BEFORE A JURY, OR AS PART OF A CLASS, REPRESENTATIVE, CONSOLIDATED, OR PRIVATE ATTORNEY GENERAL ACTION. This arbitration requirement applies to any claim or dispute, whether in contract, tort, statute, common law, or equity, between you and the Company or related parties that relates to these Terms or the Service. Either party may bring an individual claim in small claims court to the extent permitted. Either party may seek temporary, preliminary, or permanent injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, systems, networks, data, security, or access controls.
Arbitration will be administered by the American Arbitration Association or JAMS under the applicable commercial rules, unless consumer rules are required by law. The arbitration will be held in Austin, Texas, unless the parties agree otherwise or applicable law requires a different location. The arbitrator has exclusive authority to resolve arbitrability issues, including disputes over the scope, application, meaning, and enforceability of this arbitration provision. The arbitrator may grant relief available in court. The award will be final and binding and may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act, 9 U.S.C. §§ 1-16, governs this arbitration agreement. If any portion is found unenforceable, it will be severed and the remainder enforced, but there will be no class arbitration.
14. Changes; Export Compliance; General Terms; Contact
We may modify these Terms from time to time. Modified Terms will become effective when posted or otherwise communicated, unless a later effective date is stated. Your continued use of the Site or Service after the effective date constitutes acceptance of the modified Terms. We may provide notices through the Site, the Service, email, or other reasonable means.
You may not access or use the Service in violation of applicable export control, sanctions, or trade laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and that you are not identified on any U.S. government restricted-party list. You are responsible for complying with all applicable export control and sanctions laws in connection with your use of the Service.
These Terms constitute the entire agreement between you and us regarding their subject matter, except for any fully executed written agreement that controls as described above. Our failure to enforce any provision is not a waiver. If any provision is found invalid or unenforceable, the remaining provisions remain in effect. These Terms are for the benefit of us and our affiliates, partners, licensors, service providers, and each of their respective officers, directors, employees, and agents, who may enforce them directly. Headings are for convenience only and do not affect interpretation.
Please contact us if you have questions or wish to report violations of these Terms at [email protected].
Last Updated: June 19, 2026