System Surveyor is NOT your typical software company. We’re leading the digital transformation movement in IoT related industries with an easy-to-use mapping platform used by thousands. An award-winning Austin “A-List” company. System Surveyor provides a Business to Business (B2B) Software-as-a-Service (SaaS) solution to professionals in the Physical Security, IoT, Audio-Visual and Smart Building industries. Poised for rapid growth in 2021 and beyond and we need dedicated and ambitious team players with a self-starter attitude and willingness to develop and grow. As an instrumental team member, you’ll have access to the best software tools for providing customer success and a great team to grow with and have fun!
The Customer Success Specialist is responsible for assuring that our users are realizing the most value possible from the System Surveyor platform. In this role, you are a trainer, coach, advisor, and problem solver who will engage with potential, new and existing users of System Surveyor to understand their needs, provide daily support, and work to ensure our customers discover all the benefits of our platform. The effectiveness and success of the Customer Success team is measured by active usage, customer retention, and customer feedback. This role reports to the VP of Sales and Marketing and has extensive interaction with product management and product development teams to help deliver even more value to our clients.
Core duties and responsibilities include the following:
Market competitive salary commensurate with experience plus eligibility for equity opportunity after 90 days.