Customer Success Story

Nexus Communications Technology Transforms Service Delivery with System Surveyor

System Surveyor Enables a Comprehensive Site Survey of all IP and IoT Devices

Skip Ahead: Challenge  |  Solution  |  Results

About Nexus Communications Technology

Nexus Communications Technology provides state of the art IP and IT services for modern multi-site businesses and healthcare facilities. As a managed service provider (MSP) Nexus designs, installs and manages anything that can be given an IP address, from tablets and Wi-Fi access points to surveillance cameras, workstations, IP phones, networks, firewalls, printers, fax machines, and other IP access controls. The company provides turnkey installation, maintenance, and support solutions saving clients 40-50% in the process.

The company takes great pride in their work and want to “do things right the first time” but found that their approach to site surveys was difficult, inefficient and lacking in professionalism.  It was so cumbersome that they started developing their own software to solve the problem when they found System Surveyor, a simple to use system design tool that had everything they need – mobility, ease of use, and all of the system elements that they design, install, and manage for customers. 

CHALLENGE: Growth in IP Device Types and Projects Demands Better Solution

As the projects continue to grow in size and complexity, collecting accurate details about a large variety of devices and presenting them to customers in a clear and organized fashion was becoming an ever-increasing challenge. The team tried a few different options but all came up short.

“We started off creating a visual on paper floor plans using little icons,” said Sebastian Hernandez, Chief Technology Officer for Nexus. “During a site walk, we would take pictures with a cell phone camera, gather notes, and then have to pull it all together back at the office to create a proposal.” 


“Using tickets, we would write a number at every location and then go back and fill in an Excel spreadsheet with all the information pertaining to that number,” added Jim Mazzarella, CEO of Nexus Communications Technology. This proved to be extremely time-consuming causing the team to spend more hours regrouping at the office to prepare a quote than they did collecting the data in the field.

Nexus tried alternatives that were specific to video surveillance design, but because they work with a wide variety of IP-based technologies, it was too limiting. “We wanted to incorporate every aspect of what we do in the survey,” said Hernandez, “be it phones, computers, IP security cameras, Wi-Fi access points, etc. We even tried to create our own application but it wasn’t coming together as quickly as we hoped.”

SOLUTION: System Surveyor Enables a Comprehensive Site Survey of all IP and IoT Devices

At about the same time, System Surveyor a simple to use, mobile system design software as a service (SaaS) solution was releasing a major upgrade. While Nexus was hard at work adding features to their own homegrown survey tool,

“System Surveyor announced their new functionality and the addition of 60 new IP and IoT elements and icons, so we took another look and realized they had what we needed,” said Mazzarella.


The team started using System Surveyor as an app on their iPad tablets with support for all of the different system types the company implements and supports. They found the simplicity, mobility and comprehensive system coverage just the right combination for their needs.

With System Surveyor, Nexus is able to:

  • Access the digital floor plan view of each facility all-in-one place.
  • Consistently capture specific details for each system type.
  • Capture pictures during the site walk that associate directly to the plan without having to reupload them back at the office.
  • Create containers to record complex structures like equipment racks and IT closets allowing the designers and support team to see all metadata in one place.
  • Develop a digital “as-built” for their team and their client’s reference.

“The new solution eliminated the need to use five or six different tools to collect information needed for projects and ongoing service engagements.  While we may take a little more time to do the site survey walk, it takes us about 1/5th of the time back at the office to put proposals together, said Mazarella. “It has become a key tool to serve our customers and differentiate our services.”  The team uses the time savings to increase client proposals to grow sales and to improve service delivery and margins.

RESULTS: Enabling Innovative Service Offerings Including ‘Visual Asset Management as a Service’

Nexus also discovered another high value service opportunity using System Surveyor. Multi-site businesses and long-term care facilities rarely have a central repository of every piece of IP equipment causing potential maintenance and service issues.  If the company could capture photos, MAC and IP addresses, serial number, login credentials, and other device information; they could better provide complete service delivery. Before System Surveyor, it was not viable to provide as a service offering. Now, not only can the team capture this information for new project implementations, they can provide “Visual Asset Management as a Service”. The team can capture and document all IP devices on a digital floor plan across a multi-site organization. 

“System Surveyor enables us to provide better maintenance services and provides valuable asset information for our customers. With this data, we can pull up a device on site or back at the office and see a history of everything that has been done with it. This is a new service we can provide that would be too difficult to do without System Surveyor,” said CTO Hernandez. “It’s so easy and clean to click on the asset and see all the information right there.”

Nexus uses System Surveyor for maintenance, taking device notes, and recording everything on a site walk. “No other tool had provided us this capability to date and it’s really powerful. We can design new sites and record the inventory of existing locations,” added CEO Mazzarella. 

“System Surveyor is so much more than just a survey tool – it’s a complete site management solution,” said Jim Mazzarella, CEO of Nexus Communications Technology.

Learn more about Nexus Communications Technology and their turnkey managed services.

Nexus Communications Technology

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About System Surveyor

The System Surveyor mobile, SaaS-based platform enables everyone involved in system design, installation, and maintenance to collaborate on an unprecedented scale. Working together in one system of record, professionals can better plan and manage the systems organizations rely on every day: video surveillance, access control, fire alarm, IT, building automation, AV, healthcare, and more. From system integrators to end customers to subcontractors, the benefits are increased sales, faster project completions, higher satisfaction, and enhanced long-term service levels. Based in Austin, Texas, System Surveyor can be found at