Customer Success Story

Prosegur Security USA Cuts Design and Proposal Time in Half and Scales Business with System Surveyor

Easy, Web-Based Software for Sales and Operations Changes the Game for Growth

Skip Ahead: Challenge  |  Solution  |  Results

About Prosegur

We make the world safer by taking care of people and businesses while remaining at the forefront of innovation. Founded in 1976, Prosegur is a global security leader operating in 31 countries, with over 160,000 employees and 14 state-of-the-art iSOCs spread around the globe.

In the U.S., we offer a range of security services, including manned guarding, mobile guarding, system integration, remote monitoring, global risk management and cybersecurity. We pride ourselves on helping organizations large and small solve their security challenges through technology, teamwork, innovation, and relentless client focus.

CHALLENGE: Incumbent software a barrier to growth

Since 1976, Prosegur Security has worked diligently to minimize risks to businesses through anticipation, prevention, innovation, and collaboration. With more than 160,000 team members in 31 countries, Prosegur brings together the most advanced physical security solutions available, designed to fit the unique needs of each client.

As Prosegur continued to expand in North America, they sought new operations software for their sales and project management teams to rely on allowing them to scale their business and remove potential operational barriers to grow. James Fairbanks, Director of Sales Support and Design at Prosegur Security, acknowledged the challenges previously faced with AutoCAD for solution design, describing it as cumbersome.

“While AutoCAD has been a standard tool, its complexity limited its effective use to a small group of specialists,” Fairbanks explained. “To scale our business, we recognized the need for a user-friendly, web-based platform that could be quickly mastered by any salesperson.”

Enter System Surveyor.

SOLUTION: Easy-to-use software from sales to lifecycle management with everything in one place, a core operational platform

To allow their teams to plan, design, budget, implement and maintain physical security systems designed to meet their clients’ unique requirements, Prosegur integrated System Surveyor into their workflow as an all-in-one system design tool.

“Today, System Surveyor is one of the core operational platforms that we rely on, day in and day out,” Fairbanks said. “We’re using it for installation management and service management, with a lot of the key attributes within the software. For us, it’s a no-brainer.”

As a secure, cloud-based platform, System Surveyor documents and centralizes physical security, IT, and technology assets in one place, streamlining the system design process and accelerating proposal creation. With drag-and-drop simplicity, System Surveyor ensures integrators have everything they need to perform seamless site surveys in the field, cutting project timelines from weeks to days or hours.

RESULTS: Producing designs in half the time and automating the budget and billing process: Leads to scale

By integrating System Surveyor into their process, Prosegur’s team was able to streamline everything from site surveys to collaborative system design, facilitating communication between key stakeholders with ease.

“The extent to which we capture critical details at [the site survey] stage is crucial for shaping the solution design, which in turn ensures the project’s successful execution — a solid foundation from the start is essential for everything to run smoothly,” Fairbanks said. “Our team relies on System Survey to automate the budget and billing process. For our sales representatives to be able to design and tweak a hypothetical solution, all while keeping track of a client’s budget, in real time—that’s a game-changer.”

By cutting the time it takes to plan, design, budget and propose security systems in half, System Surveyor empowered the Prosegur team to deliver accurate, decision-ready proposals in record time.

At the end of the day, the heart of Prosegur’s mission is to make the world a safer place. By visualizing every aspect of system design and management and ensuring key resources are easily accessible and digitally secure, System Surveyor equips Prosegur to execute their mission to the best of their ability.

Start growing with System Surveyor today.

Contact us today for a personalized demo. We’ll review your specific use case to see how System Surveyor can transform your business.

About System Surveyor

The System Surveyor mobile, SaaS-based platform enables everyone involved in system design, installation, and maintenance to collaborate on an unprecedented scale. Working together in one system of record, professionals can better plan and manage the systems organizations rely on every day: video surveillance, access control, fire alarm, IT, building automation, AV, healthcare, and more. From system integrators to end customers to subcontractors, the benefits are increased sales, faster project completions, higher satisfaction, and enhanced long-term service levels. Based in Austin, Texas, System Surveyor can be found at